I moved house 17th December 2005, went through the website a week before to set up the account transfer to the new address, got an email & phone call same day to let me know when the engineer would be out to fit us up in the new place, was given 19th December (monday) at 1pm.
Moved in as planned & really didn't notice the lack of tv, Monday 19th 1pm arrived & so did the engineer, an hour later we had a brand new Samsung box all wired in & updating itself ready for us to watch tv.
I'm still waiting for my first taste of the Indian call centre for VirgiNTL but as I used to work in a call centre for the Virgin Mobile parent company I know how crap they can be already.