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Re: Dead Phone Line
My phone line was dead for about 4 months last year. I rang the number (from my mobile) that was on the website and was put in a queue that was never answered. Tried the number a few times then rang the number for the broadband people as I was having problems with that too. Eventually I was given a number that was answered and I immediately complained about the length of time of calls and number of calls I'd had to make (all from my mobile and not free).
The guy I spoke to was very helpful (not) and suggested I should have rung 151 from my landline.....bit of a difficult thing to do when your landline isn't working!! Being patronised by some idiot isn't my idea of good customer service.
I hate dealing with NTL/Telewest/Virgin. They have no concept of "customer care. I only got my landline fixed when I threatened to cancel all three services I have with them and then they messed up the call sheet the engineer was given.
That's my rant over with now.........sorry
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