Quote:
Originally Posted by SimonB
Thanks for the number, spoke to them this morning at 10. Lady I spoke to was going to look into it and call me back "within the hour".
I eventually called them again at 12 and started explaining the situation yet again. I am at work so when I had a call come in on my other line I put Virgin on hold to take the other call. After just 5 minutes of being on hold, Virgin hung up on me - I found this quite offensive given the amount of time I have spent on hold over the last couple of days, and my hold music is nicer than theirs!
I called back at 12.30. Spoke to a "Team Manager". Explained my various frustrations. He has promised to look into it and call me back by the end of the day.
We'll see .....
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Well for anyone that is interested the saga continues.
I was really impressed with Virgin CS till now, from ordering VIP to getting V+ installed everything went really smoothly. However, since installation has been a nightmare: no subscribed channels should be an easy one to fix but CS is giving me horrible flashbacks to NTL days, I have now described my problems to what I think is the 8th different person and again have been promised a call back tomorrow.
At lunch time today I spoke to a manager who promised that he would be the last person that I had to explain my situation to and he would personally see to it that it was resolved and would call me before he left for the day at 5.
At 4.50 I had had no call. I called them only to be told that he had left for the day. I asked to speak to another manager and was told they had all left for the day.
The poor girl I was speaking to had only been working for Virgin for two days and so knew next to nothing. She did say there was a note on my system for someone to call me tomorrow.
I asked if I could speak to the guy now and was told he had also left for the evening. I asked if I could speak to anyone else in his team and was told that their system didn't allow transfers to be made.
At this point I gave up and said I would wait for the call tomorrow - which she promised me will be "first thing". Lets just say I won't be rushing out of bed in expectation of a call.