Quote:
Originally Posted by wlmlb
Ring there head office on 01256752000 and tell them
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PS let us know how you get on.
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Thanks for the number, spoke to them this morning at 10. Lady I spoke to was going to look into it and call me back "within the hour".
I eventually called them again at 12 and started explaining the situation yet again. I am at work so when I had a call come in on my other line I put Virgin on hold to take the other call. After just 5 minutes of being on hold, Virgin hung up on me - I found this quite offensive given the amount of time I have spent on hold over the last couple of days, and my hold music is nicer than theirs!
I called back at 12.30. Spoke to a "Team Manager". Explained my various frustrations. He has promised to look into it and call me back by the end of the day.
We'll see .....