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Originally Posted by SimonB
Did you get this solved?
I had my V+ installed yesterday and don't get any of my subscribed channels. They still work on the old set top box but just not on the new one. On Demand isn't working on either box.
Phone call 1 at 3pm yesterday: "Don't worry sir, the system has to wait for the engineers to activate the box, they do this at 6 at the end of the day so the channels will be on then".
Phone call 2 at 6.45pm yesterday: "Not sure why you were told that, it takes 24 hours from installation for the signal to be sent to get all the channels activated. Whatever you do don't turn our box off and interrupt this signal"
Phone call 3 at 8.30pm today: "Turn it off and back on again". Didn't work. "I will send a signal to the box and the channels will definitely be there by 9 at the latest".
Phone call 4 at 9.30pm today: "You need an enginner to visit. The next available slot in your area is 8-1 on Saturday"
Any advice from anyone on what this is likely to be and whether there is anyway of getting this solved quicker than waiting for an engineer?
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Ring there head office on 01256752000 and tell them there good, I had two people today and thay got it sorted. there is a problem pairing the box and cards. thay don't go thought the same as the normal STB. I think this is the problem the guys think thay have done it and your tv will come when thay have gone but because the box has not paired it will never bring down the channels.
Give that number a go it worked for me, O' and say how much you like the look of sky
I had a bloke around and sorting it i 2 hours. don't let them go till its on because it will not do other wise. What i did was ring that number when he was here saying "o give it 2 hours and it will come back" i rang and put him on the phone and 10 min's later had Sky sports on my V+ box.
Well hope it helps.
PS let us know how you get on.