Quote:
Originally Posted by Nilrem
Hi
We had our V+ installed yesterday afternoon and whilst the picture is great, there is a minor problem.
None of our subscribed channels are working on it, I've called and been re hit twice yesterday and twice today with no luck, the CS guy the second time this morning booked an engineer out for this afternoon (great I thought), and he's been and gone after checking the signals and getting it re hit - but still no channels.
Has anyone else had this, and is it a case of a new box or problem with the system in our area? (the engineer seemed a bit harassed, in a hurry and didn't have another V+ box).
I'm off to ring CS/tech up for the fifth time  |
Did you get this solved?
I had my V+ installed yesterday and don't get any of my subscribed channels. They still work on the old set top box but just not on the new one. On Demand isn't working on either box.
Phone call 1 at 3pm yesterday: "Don't worry sir, the system has to wait for the engineers to activate the box, they do this at 6 at the end of the day so the channels will be on then".
Phone call 2 at 6.45pm yesterday: "Not sure why you were told that, it takes 24 hours from installation for the signal to be sent to get all the channels activated. Whatever you do don't turn our box off and interrupt this signal"
Phone call 3 at 8.30pm today: "Turn it off and back on again". Didn't work. "I will send a signal to the box and the channels will definitely be there by 9 at the latest".
Phone call 4 at 9.30pm today: "You need an enginner to visit. The next available slot in your area is 8-1 on Saturday"
Any advice from anyone on what this is likely to be and whether there is anyway of getting this solved quicker than waiting for an engineer?