Quote:
Originally Posted by Be*
What part of upto is misleading. If people fail to read that bit then thats there fault. They have never guaranteed 8mb
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well the up to analogy traditionally maens you can use it up to that speed, fairly simple. Like if you can buy a car that does upto 150mph if pushed it should reach that speed, not random cars that can do something in between 0 and 150mph. If you brought a car that could do up to 150mph but it only maxed out at 50mph on the motorway I think you wouldnt be very happy.
On cable broadband the up to speeds are because of contention but at off peak times everyone should be able to achieve the up to speed. This is where the confusion is with adsl, the up to speed has a different meaning and is misleading.
---------- Post added at 20:27 ---------- Previous post was at 20:25 ----------
Quote:
Originally Posted by Stuart C
Of course, the service provided by Sky can (along with other DSL providers) suffer due to line quality and they can also suffer where their service interfaces with BT, as even in LLU lines, BT do get involved even if it's purely just to allow access to the exchange.
For instance, when I applied to Be, BT flagged a possible problem on my line and stopped the upgrade. It took THREE calls to BT to persuade them that Be is not an LLU provider and that therfore, me speaking to BT wholesale would not only be pointless, but it wouldn't be possible, as BT wholesale don't speak to end customers. It took a further three alls to find out what the problem was, and eventually get someone to fix it (the problem was, they had my connection down as hardwired, not socketed).
That's also without taking into account any line quality issues.
I am not saying Virgin is perfect. Far from it. They can still suffer line quality issues, and also have bad customer service, but in all my years as a customer, I've never had as bad service from NTL (as they were) as I have from BT.
The upside of an LLU connection is that, as Carl says, they don't suffer congestion as badly as Cable.
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I agree, although my ntl service was poor at least NTL admitted it was poor, compensated me and tried to fix it. With BT its a case of tough luck we know there is noone else that can give you broadband so take it or leave it. I dont use BT as an isp but they are the wholesale provider, there is nothing my isp can do about my line likewise an LLU provider would also be powerless.