Quote:
Originally Posted by Carl J
Anyway yes I'm aware of this however on LLU the quality of the equipment at the exchange is normally fairly well known, and congestion on Sky LLU, unlike cable, doesn't happen  |
Of course, the service provided by Sky can (along with other DSL providers) suffer due to line quality and they can also suffer where their service interfaces with BT, as even in LLU lines, BT do get involved even if it's purely just to allow access to the exchange.
For instance, when I applied to Be, BT flagged a possible problem on my line and stopped the upgrade. It took THREE calls to BT to persuade them that Be is not an LLU provider and that therfore, me speaking to BT wholesale would not only be pointless, but it wouldn't be possible, as BT wholesale don't speak to end customers. It took a further three alls to find out what the problem was, and eventually get someone to fix it (the problem was, they had my connection down as hardwired, not socketed).
That's also without taking into account any line quality issues.
I am not saying Virgin is perfect. Far from it. They can still suffer line quality issues, and also have bad customer service, but in all my years as a customer, I've never had as bad service from NTL (as they were) as I have from BT.
The upside of an LLU connection is that, as Carl says, they don't suffer congestion as badly as Cable.