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Originally Posted by Rob
Presumably you have a Samsung STB. Those are definitely capable of handling the 4 meg service. Since broadband comes down the same cable as the TV signal, a separate modem and STB won't necessarily sort your problem.
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Yes it is a Samsung
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Have you called faults? I'd suspect the signal getting to the STB is at an incorrect level and needs some sort of adjustment.
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Not yet - I was going to do this later in the week as I will be off if an engineer needs to visit.
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When you get problems does the broadband keep going while the TV fails, or do both drop out?
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Not sure as I am watching telly at that point - don't think it fails but may relate to a slow down.