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MovedGoalPosts · 26-02-2007, 17:18

Presumably you have a Samsung STB. Those are definitely capable of handling the 4 meg service. Since broadband comes down the same cable as the TV signal, a separate modem and STB won't necessarily sort your problem.

Have you called faults? I'd suspect the signal getting to the STB is at an incorrect level and needs some sort of adjustment.

When you get problems does the broadband keep going while the TV fails, or do both drop out?

26-02-2007, 17:18	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: STB or Modem? Presumably you have a Samsung STB. Those are definitely capable of handling the 4 meg service. Since broadband comes down the same cable as the TV signal, a separate modem and STB won't necessarily sort your problem. Have you called faults? I'd suspect the signal getting to the STB is at an incorrect level and needs some sort of adjustment. When you get problems does the broadband keep going while the TV fails, or do both drop out?