Whatever you do, for God's sake don't mention the n-word* to Virgin Media. I called up to report a fault, which resolved itself. A lady called back following up on the fault (which was nice), asked for the account holder on my personal phone (so I know who it was). I said, "oh, are you from ntl?", to which I was chastised for (as if it makes a blinding bit of difference either way).
*ntl
