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matp · 26-02-2007, 15:16

I had same problem with NTL about a year ago. After some 10 calls to customer service, I spoke to a guy who said problem was due to poor connection between street cab and my house.
They changed connections in the street cab and it solved the problem. Connection has been reliable since.
Unfortunately, it appears to be pot luck as to whether you speak to someone in CS who knows what they are talking about.

26-02-2007, 15:16	#6
matp Inactive Join Date: Feb 2007 Location: SE Kent Services: Sky NTL/Virgin 4mb Posts: 4	Re: Connection Problems I had same problem with NTL about a year ago. After some 10 calls to customer service, I spoke to a guy who said problem was due to poor connection between street cab and my house. They changed connections in the street cab and it solved the problem. Connection has been reliable since. Unfortunately, it appears to be pot luck as to whether you speak to someone in CS who knows what they are talking about.