Quote:
Originally Posted by eldoctore
Thank you again - having met with a brick wall with CS am pessimistic. Could I trouble you to give me the low down about what actually needs to be done to resolve this i.e. what ought I to ask the engineer to get CS to do to sort this. Would be v useful so it is not a wasted journey -stilll can't believe it's in CS's interest to send out engineers needlessly.
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When 2nd line faults called me back he said there had been a couple of small issues with both boxes. He did say it was a pairing issue, but reading what others have written I don't think it was a card pairing issue, but the same issue that others have said - the wrong box was coded as being the primary box which meant loss of VOD on the samsung, and loss of red button on the V+.
Hope this helps.