Quote:
Originally Posted by Strangerstill
Got back on to them after reading this and a helpful lady went through it all and said account was balanced etc. and sent more hits, still no joy.
Got a call a bit later from a manager who said their was a tech in my area (cancellation) and did I want him to call right now, too right.
He knew straight away what it was and said it was fixable from their end and didn't need a tech. He 'phoned them and had to tell the guy what to do and it was up and running within ten minutes, neither he nor I had to touch the box.
Seems cs aren't trained up as he's done a lot of these.
What's the betting another tech' calls at 8.00 in the morning.
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Sounds like just what I said was right then? Wrong occurances, happens a lot at the moment gona start feeding it back to customer care as I've seen about 200 since the launch of the VIP pack.