Quote:
Originally Posted by EssDee
Liam
Your Downstream power and SNR levels look far too low to me (based on the screenshots). Get on to CS and report it, as they should be able to see this remotely.
Good luck!
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Looking at the levels I'm surprised you have any service at all!
That needs a Service Tech out & he needs to refer it to Networks so they can investigate further in the street cab. It may just be a case of moving your your drop onto a different tap in the cab. Have you asked any of your neighbours if they're having probelms with BB as well?
If they are that may indicate the return path amp is breaking down in the cab. Since the Network Surveillance side of things was transferred to the Ex Telewest last November I'm not sure what tools they use to monitor the network. When my old dept used to do it up in Teesside before we were made redundant we would pro actively monitor the network for issues like this & could log into a street cab using either STB Manager or SCUD and see what the forward path/return path were like.
Worst case scenario could be that the cab your fed from could be oversubscribed & install techs have put splitters on splitters (seen it many times) and that can cause no end of problems!
Either way if a Service tech cant solve it he/she
must refer it to Networks or its never gonna get solved..