Quote:
Originally Posted by hurricane
i currently have an ntl:120 modem, and since i upgraded to the vip package i have been suffering regular dropouts of service which can only be cured by a modem reboot, in addition to a 5mb service (i believe the 120s are only capable of 5mb?) the customer service chap i spoke to told me its because the modem isnt compatible with windows vista, which cannot be true because it worked fine on vista before i got upgraded.
cheers!
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Wrong on both counts!
The 120 will happily handle 10mb with the correct firmware, and as for being not compatible with Vista rubbish again!
Are you connecting the modem via ethernet or usb?
Are you connecting through a router?
If the levels into your property were marginal before you upgraded, maybe the extra stb has pulled them down even further.
Have you tried the obvious, i.e making sure all the connections in the property are tight?
Do you suffer from freezing pix on either of the stb's? (a sure sign of a levels issue)
Failing that your gonna have to give BB support a call & get them to check the modem out with Bluetools (assuming its still in use of course). A handy tool we used to use in Surveillance that interrogates the modem & shows packet loss, percentage of time online, power levels, flapping etc..