Cable Forum - View Single Post - how can i persuade them i need a new modem?

hurricane · 26-02-2007, 10:45

i currently have an ntl:120 modem, and since i upgraded to the vip package i have been suffering regular dropouts of service which can only be cured by a modem reboot, in addition to a 5mb service (i believe the 120s are only capable of 5mb?) the customer service chap i spoke to told me its because the modem isnt compatible with windows vista, which cannot be true because it worked fine on vista before i got upgraded.

cheers!

26-02-2007, 10:45	#1
hurricane Inactive Join Date: Jun 2006 Posts: 39	how can i persuade them i need a new modem? i currently have an ntl:120 modem, and since i upgraded to the vip package i have been suffering regular dropouts of service which can only be cured by a modem reboot, in addition to a 5mb service (i believe the 120s are only capable of 5mb?) the customer service chap i spoke to told me its because the modem isnt compatible with windows vista, which cannot be true because it worked fine on vista before i got upgraded. cheers!