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EssDee · 25-02-2007, 20:33

The same thing happened to me.

Changed to VIP package and told 'BB upgrade may take up to 24hrs'. Called back 2 days later because my modem had clearly not been reconfigured and the guy I spoke to said the VIP change to the billing had been made but that the 10Meg change had, for unknown reasons, not been made. He then made the change there and then. All this rubbish about 'taking 24 hours' just does not wash. If you upgrade via the online tier migration page, it happens right away. As per most things CS wise, it probably just depends who you get. I just wonder if those that let you down do so because they just can't be bothered or because they just don't have the know how. Given that I doubt that it's rocket science, my own conclusions have been drawn........

25-02-2007, 20:33	#5
EssDee Inactive Join Date: Feb 2005 Location: Clydebank (G81, Langley, ex-ntl) Services: VIP120 with TiVo Posts: 346	Re: VIP Bundle The same thing happened to me. Changed to VIP package and told 'BB upgrade may take up to 24hrs'. Called back 2 days later because my modem had clearly not been reconfigured and the guy I spoke to said the VIP change to the billing had been made but that the 10Meg change had, for unknown reasons, not been made. He then made the change there and then. All this rubbish about 'taking 24 hours' just does not wash. If you upgrade via the online tier migration page, it happens right away. As per most things CS wise, it probably just depends who you get. I just wonder if those that let you down do so because they just can't be bothered or because they just don't have the know how. Given that I doubt that it's rocket science, my own conclusions have been drawn........