[a good help]

as whats been stated here is correct, you dont need to connect the stb to a phone line, you may have had sky in the past and that would have been connected to the phone line, you say you cannot access any PPV or channel 119, on your pace stb, PRESS these buttons and see what it says, PRESS PAGE UP, THEN PAGE DOWN, THEN PRESS THE BLUE BUTTON, on the info screens you will find 2 things of use there, one is return power level let us know what that says, and also look for connection status that should be connection status 5, if it shows 1 reciever locking, 3 ramping or 4 ranging, then you will need to call cust services to have an engineer booked, you say you have a cable modem? if thats working ok i would suggest that you have an issue with the stb, finally, if you stb and modem are in the same room, just look where they are both connected and try to swap the connections around, you could have a faulty spitter, but as i said, if the modem is working then the fault is with the stb,