Re: So long - and thanks for all the fish.
Any call centre based support is always going to have issues like this. Back when I was with Sky I had similar issues to Paul and got through two STB's (at £65 a pop as Sky force you to pay for replacements outside of the initial 12 month contract period) before I gave up on letting them trying to fix it and moved to Freeview. Thankfully now we've moved I can get Telewest and have had no problems with the normal box, TV Drive, EPG or anything else since it was installed.
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