Quote:
Originally Posted by freakfunk
Its pretty much a knows fact that NTL customer services is amongst the lowest in the industry, its the main aim of the virgin rebranding, to hide get away from their bad image. Don't forget NTL bought virgin, not the other way round.
|
It's a shame people almost seem to have forgotten that Telewest existed now as although they were prone to the same issues as every call centre based support they were always at the opposite end of the scale (to NTL) for customer satisfaction but since the merger people only think of the much publicised deficiencies of the old NTL as that was the name the two companies initially merged under.
Since the rebrand Virgin are investing heavily in their staff so any areas that previously had consistently bad service should hopefully start seeing an improvement now as they combine the best of both the old NTL and Telewest and discard the worst. If not then I cant see Branson sitting back and doing nothing as its his brand on the line if the company does not achieve. As with all things though, especially following a big merger, these things can take time. I guess the issue is whether those people who have had bad experiences in the past are willing to wait for the current investment by Virgin to pay off (depends on how many problems individuals may have had under the old regime I guess..)