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Re: Feeling Stupid
I'm in the same boat but, actually, I read every one of my bills and I haven't understood a thing for years!! I keep asking customer services to explain my bill which seems to give me a different package every bill. I had been with NTL for tv, telephone and dial up for years. I then swapped to broadband internet and signed up, or so I thought , for the 3 for £30 jobby. They told me I was getting free local weekend and evening calls. I then phoned Customer services for something and the guy said he wanted to put me on free tv and telephone for life. He didn't explain why or what the implications would be. Then I discovered on my next bill that the free local calls no longer existed. I also discovered that this had changed my tv package from base to god knows what which removed living tv etc.
My broadband had also been bumped up to £17.99 but should have been £9.99. I was promised credits and then Virgin Media took over and my next bill showed £96.00 !! with a wad full of credits, a "3p plan, TV L and M broadband package" which means nothing to me and is explained nowhere on the website and I still owe £56.00! What the hell is going on??
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