Cable Forum - View Single Post

staygreedy · 25-02-2007, 08:05

I have just received my lasts bill from NTL now called Virgin Media.
They have changed the description for the services I currently use, but are still charging me the same price as before.

Now I wondering if you think this would be a good idea for Existing Customers

Automatically convert accounts to new price packages, so if a customer has 2mb Broadband, Telephone with Mobile and Evening and Weeks (Costing Ãƒâ€šÃ‚Â£36) to 2 for Ãƒâ€šÃ‚Â£20 Phone and Broadband + Mobile (Costing Ãƒâ€šÃ‚Â£21.50).

Or at least contact existing customers for offer the better packages.

This would show that the new company name (Virgin Media) is more than just name change but a change in custom care.

Any thought on this would be appreciated.

25-02-2007, 08:05	#1
staygreedy Inactive Join Date: Feb 2007 Posts: 1	Existing Customer, same bill I have just received my lasts bill from NTL now called Virgin Media. They have changed the description for the services I currently use, but are still charging me the same price as before. Now I wondering if you think this would be a good idea for Existing Customers Automatically convert accounts to new price packages, so if a customer has 2mb Broadband, Telephone with Mobile and Evening and Weeks (Costing Ãƒâ€šÃ‚Â£36) to 2 for Ãƒâ€šÃ‚Â£20 Phone and Broadband + Mobile (Costing Ãƒâ€šÃ‚Â£21.50). Or at least contact existing customers for offer the better packages. This would show that the new company name (Virgin Media) is more than just name change but a change in custom care. Any thought on this would be appreciated.