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Originally Posted by eldoctore
Called in, nice chap, insisted enginer vist and second line support not on his troublesorting "script". Still wonder if it is something that could be sorted out without engineers call, await events
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It can't be sorted with engineers. 2nd line faults fixed mine on the same day (even though I was told it might take 2 or so). It's to do with miscommunication and mispairing of the boxes with certain information. I thought I needed to wait for the updates, but I called in for something on my Samsung (no VOD) - they couldn't find a problem so they said they would forward it to 2nd line faults. They called me back later that evening and had fixed both the Samsung's problem and the red button V+ problem and said there were small problems with each. An on-site person can't do anything. So call 'faults' and ask them to escalate it to 2nd line faults.