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savvychels · 24-02-2007, 18:35

What happened in my case when upgraded from 4mg to 10 mg was that they had changed it on billing and on their system, but hadn't forwarded the info to the department who sends the signal to change it. Kept ping-ponging between CS and faults (who were all trying to be helpful), but it's definitely a CS issue and the info needs to be passed on. (or at least that was what was happening in my case).

Hope this helps.

24-02-2007, 18:35	#4
savvychels Inactive Join Date: Jan 2004 Location: Dorset Services: VIP120 w/ TiVo x2 Posts: 639	Re: I see nothing has changed... What happened in my case when upgraded from 4mg to 10 mg was that they had changed it on billing and on their system, but hadn't forwarded the info to the department who sends the signal to change it. Kept ping-ponging between CS and faults (who were all trying to be helpful), but it's definitely a CS issue and the info needs to be passed on. (or at least that was what was happening in my case). Hope this helps.