[Trancemaster]

Hey all,

Not been on for a while as I've had no reason to rant about NTL! I actually thought the re-branding would make a difference but boy was I wrong.

Basically, I called NTL about a month ago to try and get my bill down a bit from the £60ish/month and was offered a discount on my phone package (as a goodwill gesture I guess). I was fairly happy until I received my next bill and found it was exactly the same. I was pretty busy and thought I might as well wait until Virgin Media officially launched before ringing to chase it up. Anyway, finally got around to doing it last night and was told that the discount "was still waiting to go through". Not best pleased so told them I wanted to switch to the free TV service as a way of definitely getting my bill down. The guy I spoke to offered my 10Mb half price for three months and said it would DEFINITELY go through, and would take anywhere from 30 minutes to 24 hours to happen, yet here I am more than 24 hours later still on 4Mb. I rang through to chase it up and obviously discovered that CS is now closed until Monday. Ended up with faults in India (?) who said there is no record of my being upgraded to 10Mb, but that even if there were, it takes anywhere from 24-48 hours to go through. Are Virgin ever likely to get this CS thing sorted, or should I just give up and go mad now?

Also, why is it £25 for new customers to get V+ installed but £75 for existing customers? I thought Virgin made a big thing about treating everyone the same?