[savvychels]

6 years ago when I signed up CS was awful - and I mean the horror stories lately is NOTHING compared to then. But I have rarely had a problem with service. The few I have have attempted to be addressed in a timely manner. Once was a faulty cable under my front paving. They don't know if it was caused by relaying the paving (the pavers were extremely careful with it) or if itw as just age, but they wrote it off as a faulty cable and didn't charge me for any of the work involved (which was a lot). They had to put a new point in around the corner and bring it to the house (as I wasn't having them dig up the new paving). It was a couple of weeks to sort, so in the meantime I had intermittent channels and broadband, but they did their best to address it as quickly as possible (and even moved the dates forward by a few days - getting it sorted almost a week before they had estimated).

In comparison to other companies and other products I'd say that service (phone, TV and BB) has been extremely good for the majority of the time I've been with them and customer service has only improved (for the most part - that's not to say every person or every day is perfect).

I've recently upgraded the package I have - CS saw my usage and made excellent recommendations to me (when I called to make a small enquiry). Install went well, the few faults were sorted quickly by both the British and Indian call centres. Longest wait on phone - once for 20 minutes. Most waits were maximum 5 minutes at a time or less.