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kpuk · 24-02-2007, 17:32

After many calls to CS, call backs from faults etc, today it looks like I have got to the bottom of why my 'red' button services (BBCi, Virgin Central, Sky Movies 9) do not work.

It appears that your V+ box needs to be assigned as the Primary Box, if not interactive services do not work. When they installed my V+ my previous main box was moved into another room, but it is still assigned as the primary box hence no red button services on the V+ box.

Spoke to CS and Faults today, they took down all my Box numbers and Smart Card numbers and have promised to get this sorted.

I was told that this is probably a common problem as many subscribers keep their old primary box, and unless their boxes are re-assigned correctly the 'red' button services will not work on the V+ box.

Hope this helps.

24-02-2007, 17:32	#10
kpuk Inactive Join Date: Feb 2007 Location: Brighton Services: Virgin V+ , SKY HD, NTL Business Broadband Posts: 6	Re: Incorrect Install? After many calls to CS, call backs from faults etc, today it looks like I have got to the bottom of why my 'red' button services (BBCi, Virgin Central, Sky Movies 9) do not work. It appears that your V+ box needs to be assigned as the Primary Box, if not interactive services do not work. When they installed my V+ my previous main box was moved into another room, but it is still assigned as the primary box hence no red button services on the V+ box. Spoke to CS and Faults today, they took down all my Box numbers and Smart Card numbers and have promised to get this sorted. I was told that this is probably a common problem as many subscribers keep their old primary box, and unless their boxes are re-assigned correctly the 'red' button services will not work on the V+ box. Hope this helps.