I've been having similar problems. Got my V+ box installed Thursday & am very pleased with the way it is working. Recording etc. is perfect, no hanging remote problems. After I'd finished playing I realised that I only had access to basic channels & radio. I was on the "Family pack" + "Sports & movies" and looking forward to watching (& recording) World Superbikes & A1 GP this weekend, never mind the football tomorrow. After 45 mins. on the phone to faults last night (I left it overnight just in case) I was assured a hit would cure it & it was on it's way. In the meantime discovered I had no VOD either. Saturday morning & no difference so I'm on the phone again, another hit was sent while I was on the phone, no difference again. Now quite annoyed as I have to wait until Monday afternoon for an engineer (and another days pay lost) & no sport for me......
