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alanb7 · 24-02-2007, 10:41

I used to have a 2nd NTL line for dial-up access line for AOL. Got a marketing call from NTL persuading me that I'd be better with NTL Broadband, and I had Broadband installed in October 2003 and the 2nd line disconnected at the same time. NTL continued to bill me for the 2nd line and I didn't notice this until late December 2005 when NTL changed the bill format.

I pointed this out and asked for a refund. After many letters over the last 14 months, they have given me a partial refund but I am still around Ãƒâ€šÃ‚Â£150 short of what I paid.

NTL have tried to justify this as being "the law", "it is the customers responsibility to check bills" and most recently that they only have to go back a "reasonable period" which Ofcom don't specify but which is usually treated as 3 months.

Surely this isn't right. I don't see anything in their Terms & Conditions limiting the period for refunds for billing errors. I believe the legal position is that you can claim back 6 years in England, or 5 in Scotland where I live.

Any advice on what I could do next? Is it worth going to Otelo? I suppose it would be disproportionately expensive/inconvenient to take them to court.

Any advice?
thanks
Alan

24-02-2007, 10:41	#1
alanb7 Inactive Join Date: Feb 2007 Posts: 1	NTL billing error theft I used to have a 2nd NTL line for dial-up access line for AOL. Got a marketing call from NTL persuading me that I'd be better with NTL Broadband, and I had Broadband installed in October 2003 and the 2nd line disconnected at the same time. NTL continued to bill me for the 2nd line and I didn't notice this until late December 2005 when NTL changed the bill format. I pointed this out and asked for a refund. After many letters over the last 14 months, they have given me a partial refund but I am still around Ãƒâ€šÃ‚Â£150 short of what I paid. NTL have tried to justify this as being "the law", "it is the customers responsibility to check bills" and most recently that they only have to go back a "reasonable period" which Ofcom don't specify but which is usually treated as 3 months. Surely this isn't right. I don't see anything in their Terms & Conditions limiting the period for refunds for billing errors. I believe the legal position is that you can claim back 6 years in England, or 5 in Scotland where I live. Any advice on what I could do next? Is it worth going to Otelo? I suppose it would be disproportionately expensive/inconvenient to take them to court. Any advice? thanks Alan