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cooldad · 24-02-2007, 00:07

A couple of months ago my Broadband connection was through my set top box and the speed was 500kb. When I spoke to NTL (now Virgin Media) I was told I could upgrade to 2MB for the same price, but I would need to get a modem installed (which they supplied).

Since then I find that my speed varies between 450kb to 980kb (on a good day). I have since written 3 letters (2 to NTL and one to Virgin Media) and all I keep getting is stupid letters that start off with "We'll get straight onto it...." I phoned the technical helpline (151) three times and all I get is that the computers are down in India and they can't help me. I decided to phone customer services (150) today and they gave me a better story. They advised me that the contract states that it's UP TO 2MB. So if my speed is between 450-980kb then that's what I get!

So what was the point of upgrading????

24-02-2007, 00:07	#1
cooldad Inactive Join Date: Feb 2007 Posts: 3	Snail pace Broadband speed. A couple of months ago my Broadband connection was through my set top box and the speed was 500kb. When I spoke to NTL (now Virgin Media) I was told I could upgrade to 2MB for the same price, but I would need to get a modem installed (which they supplied). Since then I find that my speed varies between 450kb to 980kb (on a good day). I have since written 3 letters (2 to NTL and one to Virgin Media) and all I keep getting is stupid letters that start off with "We'll get straight onto it...." I phoned the technical helpline (151) three times and all I get is that the computers are down in India and they can't help me. I decided to phone customer services (150) today and they gave me a better story. They advised me that the contract states that it's UP TO 2MB. So if my speed is between 450-980kb then that's what I get! So what was the point of upgrading????