I had similar problems, no V+ service, and no interactive or on-demand either! After seeing a thread on this forum I asked to speak to the Swansea customer services who agreed that the signal had been sent to the wrong set-top box (my old NTL box had been installed upstairs) so I turned it off and they sent the signal again and it worked. A different department then sent a different signal for the on-demand and killed the box completely, but thats a different matter.....
