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Old 22-02-2007, 22:09   #15
BenMcr
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Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: First bill as Virgin Media - Wrong

Quote:
Originally Posted by videodj View Post
When I called they said they needed the serial number from the stb I still had so the one I sent back could be removed from my account.
Customer Services would need the serial number from the box they need to remove as the system doesnt show which box was taken away. All it shows it 2 additional boxes. You wouldn't want them removing the wrong one would you?

Quote:
Originally Posted by daz300 View Post
well first bill
tv xl : £31.50 - £20.50 on the web site
1 additilal box £15.00 - £9.99 on web site
The additional box price changed on 1st Feb from £15 per month to £9.50 per month. If you were previously charged £15 per month for the extra box or ordered the install before the 1st, it isn't updated to the current pricing. The website shows what the cost would be if you ordered it now.
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