If the service isn't upto scratch
write to them stating this and ask them for a MAC. You should get it within 5 days. Also state that becasue the service isn't fit for it's purpose you will not be paying any admin/cancelation fees.
I'm 99% sure they have to give you a MAC now even if they want you to pay an admin fee any you haven't.
Quote:
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The provider cannot withhold a MAC for the purposes of debt collection, or for contractual reasons
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http://www.thinkbroadband.com/news/2...-february.html
This way at least you can get your BB moved then fight them over the £50
If they want to chase you for it then explain to them that thet are not entitled to it as the service didn't work properly.
This site give you good info:
http://www.dti.gov.uk/consumers/fact...page24702.html
Also if you're not getting anywhere with them ring their arbitrators (the info in on their site somewhere) and get them to take the case on.
---------- Post added at 12:19 ---------- Previous post was at 12:18 ----------
Quote:
Originally Posted by utt
Its probably due to the fact that you didn't pay a connection fee. If you cancel within 12 months I believe this is then payable
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You're not forced to pay anything like that if the service is rubbish - and for £50 I'd like to see them take it to court.
