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themelon · 21-02-2007, 12:59

To be honest BOTH Companies have a record of not delivering particulalry great service. Not one is better than the other. Customer service is poor in the country as a whole. Some can get away with it others dont!

My personal expereince favours ntl/virgin

Every company has its faults, but both need to up their game to really compete for customers in the future. The second rate service they have been offering needs to stop, the constant price rises need to stop, the excuses they offer need to stop. Both Sky and Virgin NEED to DELIVER for all customers not just some of them which has widely been the case in the past.

21-02-2007, 12:59	#80
themelon Inactive Join Date: Dec 2003 Location: Stoke-On-Trent Posts: 561	Re: Variety.Com: VM have Sky 'rattled' To be honest BOTH Companies have a record of not delivering particulalry great service. Not one is better than the other. Customer service is poor in the country as a whole. Some can get away with it others dont! My personal expereince favours ntl/virgin Every company has its faults, but both need to up their game to really compete for customers in the future. The second rate service they have been offering needs to stop, the constant price rises need to stop, the excuses they offer need to stop. Both Sky and Virgin NEED to DELIVER for all customers not just some of them which has widely been the case in the past.