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Tod · 21-02-2007, 08:36

NTL's biggest problem was it's customer service, in my experience Virgin are delivering. I used to spend 30 minutes plus trying to get through to NTL, Virgin recently 3 rings! If that is not improvement, I don't know what is!
Sky could be complacent up until now, as both they, and NTL had bad customer service, so of course they are rattled.
My call was sorted out there and then, by a Virgin rep who was technically knowledgeable and very helpful. I was lucky when it was NTL to get someone who understood English.

21-02-2007, 08:36	#78
Tod Inactive Join Date: Jun 2003 Location: Aldershot, Hampshire Services: Virgin Media - Tivo, TV XL, Broadband XL, Phone XL, Mobile Posts: 677	Re: Variety.Com: VM have Sky 'rattled' NTL's biggest problem was it's customer service, in my experience Virgin are delivering. I used to spend 30 minutes plus trying to get through to NTL, Virgin recently 3 rings! If that is not improvement, I don't know what is! Sky could be complacent up until now, as both they, and NTL had bad customer service, so of course they are rattled. My call was sorted out there and then, by a Virgin rep who was technically knowledgeable and very helpful. I was lucky when it was NTL to get someone who understood English.