Quote:
Originally Posted by Paul
Unfortunately she lost the boxes or the boxes are lost. NTL are quite right in expecting payment for the loss of their boxes. I'm sure a team member will happen across this thread at some point and offer assistance in getting resolution from Virgin Media  |
---------- Post added at 17:01 ---------- Previous post was at 16:53 ----------
Quote:
Originally Posted by taylor
my 80yr old mother inlaw moved in august of 2006 and informed ntl of the move and was told that her 2 boxes would be collected before she moved, no one came to collect and in the process of the move they have been lost.ntl continued to take money from her account for a further 3 months,and now they are demanding £500 for the lost boxes we have tried to talk to ntl on her behalf because she does not have this sort of money but they insist that she has to pay up please does anyone have any advice
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p.s the box's are approx 5yrs old,ntl say the age does not matter because they refurbish them, and they have refused our efforts to purchase replacements which are selling on the internet for £30-£50