Quote:
Originally Posted by cherylsmith1982
Well the update on this is, that there is no update!!
No follow up what so ever to the letter they sent me - no bills either.
Just rang 150 and the very unhelpful CSA would not put me through to a manager/supervisor because they would only say the same as her. Which is that 'sorry i dont know what it is you want me to do because it does say 82A on the system and not 82.
so once again I have requested the previous 2 months bills for which I am owing, and they should be here within 5-7 days. This is really getting me down, so if nothing is here within 7 days, I'm gonna cancel my contract. I can bet if they do arrive though, there will be more late payment charges and a few more extras.
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Sorry to hear they are still unable to sort a simple problem.
The "system" obviously needs a sledge hammer taken to it if it is saying one thing and your envelope another.
The pathetic attitude of the csa doesnt help either.
Take the matter up with trading standards, there is a clear data protection violation here.