Quote:
Originally Posted by Downloads
3) Services... A new V+ Box and VoD content to boot are improvements on where we were previously. I'm not sure Virgin Central is revolutionary but i think it's a nice touch, and my wife was certainly pleased as all her trash TV is in a place that is easily accessible.
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'New' V+ box?
That'd be the TV Drive that Telewest released a while ago, and were testing in 2005? To use your wording it's not exactly 'revolutionary'.
ntl were looking at a superior box custom built for them but dropped it in favour of the inferior TV Drive.
The VIP package is a good deal for premium subscribers.
Not sure about the CS - while wait times may have reduced we'll see if that changes what's always been the huge bugbear, actually getting things resolved. I'd rather wait for 20 minutes once and get my issue resolved than wait for 5 minutes 5 times to get a resolution.
We'll see anyway, discussing the 'new' V+ box is however a great example of rebranding making things appear new. Only new thing about it is it's available to former ntl customers, it's actually a year old.