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gary s · 20-02-2007, 15:29

the problem stems from the fact that I swapped from dialup to broadband. Though I told ntl to disconnect - they didn't and I was still being charged. This didn't show on my bill and I never received a statement detailing the payment. Also I continued to pay for a second line. When I questioned this I was told it was the broadband connection. Not being a techie I accepted this until I found out otherwise. They have accredited my ntl account but I want my money back so that I can earn interest on my money.

20-02-2007, 15:29	#3
gary s Inactive Join Date: Feb 2007 Posts: 3	Re: theft by ntl the problem stems from the fact that I swapped from dialup to broadband. Though I told ntl to disconnect - they didn't and I was still being charged. This didn't show on my bill and I never received a statement detailing the payment. Also I continued to pay for a second line. When I questioned this I was told it was the broadband connection. Not being a techie I accepted this until I found out otherwise. They have accredited my ntl account but I want my money back so that I can earn interest on my money.