Quote:
Originally Posted by Gavin
Right, because I don't agree with 100% of what you say, and because I don't believe Branson taking over ntl:telewest is a significant event in my life, then I am "blinkered" and "biased". Hmmmmm. Let's just leave there, shall we?
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I don't think you read what i said, so i'm not sure how to respond.
Just to clarify as you seem to want to put words in my mouth... I never said it was a significant event in anyone's life and was never even hinting at that. What i said is that it hasn't simply been a new CEO, they have released new services, packages and have improved customer service. I'm not saying it's significant to you, but it is an improvement. Stuart is right. All of these are improvements on what went before Virgin. It's surely impossibly not to see that?
I say anyone who can't even agree with that is, yes... blinkered. Without a shadow of a doubt.
Facts speak for themselves.
1) Customer waiting times on the phone have been reduced. That is a fact and it is an improvement. The quality of how calls are dealt with i can't comment on, but they haven't got any worse than they were before. Overall because call times have been reduced, overall there is an improvement.
2) The new packages are there to save customers money. Numerous people on here have said how the VIP pack has saved them money and in fact given them more services for less money to boot.
3) Services... A new V+ Box and VoD content to boot are improvements on where we were previously. I'm not sure Virgin Central is revolutionary but i think it's a nice touch, and my wife was certainly pleased as all her trash TV is in a place that is easily accessible.
I'm not saying Virgin is the best thing since sliced bread. But surely this is better and actually good?