Cable Forum - View Single Post - Anyone who thinks they watched Pirates of the Caribbean for free, check your bill!

ian1969uk · 20-02-2007, 13:10

Got my bill this morning and noticed that, despite the V+ menu stating that HD Pirates of the Caribbean was free, I had in fact been charged Ãƒâ€šÃ‚Â£4.50 for it. I have phoned customer services and they have agreed to credit this amount to my account, but he spoke to me like it was my fault and that I shouldn't have thought it was free.

I pointed out that if the V+ said free, I would assume it's free. Incredibly, he then said that if something says it's free, I should ring them to check it actually is free before I watch it. I did say that surely the pricing on the box should be correct and I should be able to trust it, but he said if anything in future stated it was free, and I was charged for it, I would get no refund as he was noting on my account that he had advised me to ring and check.

Bloody ridiculous!!

20-02-2007, 13:10	#1
ian1969uk Inactive Join Date: Oct 2006 Posts: 120	Anyone who thinks they watched Pirates of the Caribbean for free, check your bill! Got my bill this morning and noticed that, despite the V+ menu stating that HD Pirates of the Caribbean was free, I had in fact been charged Ãƒâ€šÃ‚Â£4.50 for it. I have phoned customer services and they have agreed to credit this amount to my account, but he spoke to me like it was my fault and that I shouldn't have thought it was free. I pointed out that if the V+ said free, I would assume it's free. Incredibly, he then said that if something says it's free, I should ring them to check it actually is free before I watch it. I did say that surely the pricing on the box should be correct and I should be able to trust it, but he said if anything in future stated it was free, and I was charged for it, I would get no refund as he was noting on my account that he had advised me to ring and check. Bloody ridiculous!!