[andygrif]

Originally Posted by Downloads

Again i don't disagree with most of what you say, but what you are saying is from a personal stand-point, i've had nothing but good Customer Service and am given everything i am told i am going to get... why would i moan?

I on the otherhand accept that other people have had bad experiences etc, so can't say Virgin is the best company in the Country, just depends on what you are looking, whether you get it, how much you want to pay for the service and how they treat you..

All any of us can talk from is our own personal experiences. You're saying you've had great service and I am genuinely happy that you have. But just becuase I think cable is dreadful doesn't mean I'm swinging from the turretts pontificating about how great Sky is.

But I shout about how awful I think cable is, due to the awful service I recievd from them for many years.

Originally Posted by NTLVictim

I've also noticed BT have quietly been getting better....

I do agree with this. I was very pleasantly surprised how good their service was in comparison with ntl. They have been efficient, they write you a confirmation letter every time you change something, they give you service status updates via text and the staff I've had to deal with have been polite and do their job - I couldn't care less where they are based if they sort my problem out - and they do. I can't say that about my experiences with ntl I'm afraid.