Quote:
Originally Posted by tvout
Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky.
Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving???
Anyone know any more or if this is true now?
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Obviously the adviser my sister spoke to only today still had the NTL script?
She was on a £13 package, when they tried to increase it to £22 she called to complain.
The adviser tried his best to " brainwash " her that that was now the price she had to pay.
When she told him to " sack it " lingo talk for " cancel " they came to a compromise, so some old habits are hard to break
