Quote:
Originally Posted by ecw199
This message is for Blueview and Crooky and anyone else in the Solent region who has had a V+HD Box installed
I had my V+ box installed on Friday  - it seems to be working fine but I have noticed that there is a small turquoise light flashing on and off on the front of the box.  This is the online light and it SHOULD NOT be flashing it should be on constantly (I started a thread on the subject and was told that if it is flashing then it means I have a faulty return path!).
I phoned faults yesterday hoping there was an easy solution and was told that no it should not be flashing and that this is probably why I can't get VOD. Then he said I would have to have an engineer out AND EVEN WORSE HE WOULD PROBABLY NEED TO DO A BOX SWAP. Now having spent all weekend recording stuff this was not good news. 
So check that your online light isn't flashing and if it is you need to phone faults. In the meantime don't record too much in case they replace your box and you lose the lot. |
I asked the engineer this morning about the flashing green 'online' light as it seemed quite distracting to me. He said it was quite normal. But as he had Sky himself he wasn't able to go through much of the details of the V+ box.
He checked the signal, said it wasn't strong enough for the V+ box, went across the road to the main box, returned and continued setting it up.
The first thing I noticed when he'd gone was no VOD.
The first thing my wife noticed was the flashing green light. 'Tis normal, said I, according to the engineer!
Still no VOD, so phoned 151 quoting 1092 (as it said on screen) when I called.
"Give it 24 hours for initialisation" was the response and, on checking the forums I discovered that others had to wait several hours.
So, now, 6 hours after installation, I phoned 151 again mentioning no VOD still with a 1092 quote.
"Is there a flashing green light?" was the response.
Yes
"That means that there is not a strong enough signal for VOD. I'll have to pass this on to the second tier of response** who will contact you by phone in the next 3 to 5 days. There was no mention of an engineer coming and it sounded as though it could be sorted by phone."
If she was correct, then your box shouldn't need to be changed. That's the good news. but the bad news is we'll have to wait, yet again, for a normal service.
** Could this be the 'second line' mentioned by you yesterday?