[clwilson]

Re Installation Problems

I also had the same experience on Saturday. I sat in my flat from 8am-1pm waiting for the engineer to turn up. By 1.30pm he hadn't arrived so called customer services to see if he was running late. Good job I called as when I finally got through, after 20 mins holding, I was told my appointment had been moved to 20th March! I said nobody had contacted me about this and the woman goes "we sent you a letter". I then find out the date on the letter was Sat 17th Feb - the day I was supposed to be having BB installed! I told her I had cancelled my Sky subscription to coincide with this date, so she put me on hold to find out why. 15 mins later (I am calling on my mobile aswell) I am still on hold so hang up with frustration. I then called back to cancel my contract and after another 15 mins holding I find I have been transfered to the Teeside area and she will direct me to the London calll centre. This was another 10 min hold. To cut a long story short - I have no broadband or cable tv even after spending an expensive hour on hold on my mobile. They had no excuse apart from "there is a block in the cable and we need to get council permission to dig up the road". If you live in the SW18 area of London you will be affected by this! This is the worst customer service I have ever experienced.