Cable Forum - View Single Post - Anyone know any contacts for high level complaints

bargepole · 19-02-2007, 12:24

This is a problem ntl/virgin just don't seemed equipped to deal with.

Despite spending hours on the phone to Scots, Indians and Geordies being put thro' to customer concern, customer complaints, being cut-off having to start all over again etc, I still can't get the problem resolved.

The problem relates to a bunch of ntl cables which runs up the side of the building where I live then go over a flat roof. During the high winds in January this bunch of cables blew off the roof and pulled out half of the fixings that were holding them to the wall. The result, a god awful mess of unsupported cabling hanging down, banging into peoples windows when the wind blows, and well just looking unsightly. So I need to get somebody out to re-fix these cables to the wall, but customer service just don't seem capable of handling it.

Anyone help with contact email, phone number or even an address?

19-02-2007, 12:24	#1
bargepole cf.member Join Date: Oct 2005 Location: Bury, Lancs Services: Virgin 150meg, VM phone, Virgin TV XL , V+, Tivo, Virgin mobile Posts: 87	Anyone know any contacts for high level complaints This is a problem ntl/virgin just don't seemed equipped to deal with. Despite spending hours on the phone to Scots, Indians and Geordies being put thro' to customer concern, customer complaints, being cut-off having to start all over again etc, I still can't get the problem resolved. The problem relates to a bunch of ntl cables which runs up the side of the building where I live then go over a flat roof. During the high winds in January this bunch of cables blew off the roof and pulled out half of the fixings that were holding them to the wall. The result, a god awful mess of unsupported cabling hanging down, banging into peoples windows when the wind blows, and well just looking unsightly. So I need to get somebody out to re-fix these cables to the wall, but customer service just don't seem capable of handling it. Anyone help with contact email, phone number or even an address?