|
Re: What a nightmare
The guys in india are very knowledgeable ... but they dont listen to basic very relevant facts .. i had nearly 2 hours thursday night doing dos prompt, netstat, ipconfig,tracert etc. etc. etc.
At the start of the call, i very clearly stated that customer services last night at my request took me off 4mb and back to 2mb.
that was when it stopped working.
but oh no, it couldnt be that ... naaa try all this networking bollo@@@s first. but my laptop and my pc both lost their internet connection....
naaaa try this try that....
2 hours later, I'll escalate it to level 2 !!!
level 2 actually listened to me, resent the command for 2mb and it suddenly worked.
slightly ****@@@ off i was !
Oh yeah, while all tha crap was going on my wireless router settings got screwed up
NOT at all racist, but surely listening and understanding the nature of a fault is the 1st and most important step in fault diagnosis.
What compensation do i get for close to 2 hours on the phone ruining my wife and daughters tv/internet for the evening ?
bugger all, they're still charging me for the 4mb
You've gotta laugh ain't ya
Gaz
|