[McYorkie]

Originally Posted by Bob

In fairness the site says TV Choice is free to XL customers, no mention of TV Hits. But like I said before, the names are quite similar

But the content will be presumably, and yet there's no acknowledgement on the website about this similarity, and some CS staff seem to be as confused as customers on the subject.

Originally Posted by Rillington

Indeed Bob. However, I am on the XL package and find it annoying and irritating and a bit of a rip-off to say the least that I am not able to access this material as part of my package even though I am supposed to be getitng this stuff as part of my package because I am in the wrong part of the Uk and have the continued misfortune of being in an ntl area.

There are plenty of us in the same boat, Rillington and the situation isn't about to change anytime soon until the VOD architecture on ex-ntl platforms is altered to allow for the free content being added to peoples entitlements. VM didn't seem to think through the possible implications properly of the change to VOD structure, and the reactions amongst customers when the new packs and pricing structure was placed on the website.

There's another possible sting in the tail too, if people try using the "free" content in TV Hits, on ntl, which according to some CSR's is now free, without the software change, and then find later on in the billing cycle that they've been charged for it all unexpectedly - that won't go down well.

All that this situation needed, was a simple note, like Tristan did, both on the website, and to Call Centres explaining clearly that unless you had the black software, that any existing paid for content in TV Hits remains paid for until the code change between now and June, and that no-one should expect not to pay for that content unless told otherwise by Virgin Media.