Cable Forum - View Single Post - Cancelling account

BenMcr · 18-02-2007, 23:53

As long as it is a credit for overcharging, then yes they will refund you the money. (As you said the letter said this, then I can't see a problem)

FYI, if the credit was applied as 'Goodwill' e.g. by Customer Relations as a discount against future services, then no it won't be refunded

18-02-2007, 23:53	#3
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Cancelling account - reclaim credit? As long as it is a credit for overcharging, then yes they will refund you the money. (As you said the letter said this, then I can't see a problem) FYI, if the credit was applied as 'Goodwill' e.g. by Customer Relations as a discount against future services, then no it won't be refunded